Charges and Fees Explained

AA Insure policies are arranged, administered and provided by EUI Limited. In addition to the contract that you have with the Authorised Insurers, you have a separate agreement with EUI Limited for the arrangement and administration of your insurance policy. This agreement covers the specific insurance intermediary services that are provided directly to you, in addition to other services that EUI Limited may provide you on behalf of the Authorised Insurers.

The services and the charges applied under this Agreement are shown below and will be collected using the payment details you have already provided.

Please find a list of charges for all our available products below.

Cancellation within 14 days

If you wish to cancel your policy, you must contact us. If you cancel your policy between the date you purchase and up to 14 days after the start of a new policy, EUI Limited will make an intermediary charge to cover the costs of setting up your policy and arranging for it to be cancelled. This will apply even if you cancel before the cover begins. If a claim has been made the full premium for the year will be due. If you have purchased any policy upgrades separate to your policy you will receive a full refund, provided a claim has not been made.

Vehicle

£25.00

Cancellation after 14 days

If you wish to cancel your policy you must contact us. If you cancel your policy after the 14 day cooling off period, but before the end of its term, EUI Limited will make an intermediary charge to cover the costs of setting up your policy and arranging for it to be cancelled. The insurer will also make a charge for the time on cover. If a claim has been made the full premium for the year will be due. We will also apply an additional charge of £5.00 if you have purchased any motor Policy Upgrades.

Vehicle

£49.50

Voided Policy

If you or anyone acting for you recklessly or deliberately misrepresents information at any time during the policy which has led to your insurance being declared void and a claim has been made, AA Insure will not return any premium. In all other cases EUI Limited will apply an intermediary charge for the costs of setting up your policy and confirming the voidance. If a claim has been made AA Insure will also deduct any claim costs from your refund.

Insurance declared void

£80.00

Other policy changes

In the event that your policy is re-issued as a result of changes to your policy or for any other reason, EUI Limited will apply an intermediary charge to cover this service.

Change to any policy details

£19.50

Administration charges

Referral of outstanding debt

£45.00

Unpaid/rejected Direct Debit instalment

£7.50

Other Charges

Failure to provide proof of your No Claims Bonus within the required time frames

£30.00

Classic car agreed valuation

£10.00

Changes made to your policy as a result of inaccuracies in your policy information being identified

£30.00

Commission

EUI Limited receives a commission from the Authorised Insurers that underwrite your insurance policy. This commission is included in your premium and covers the costs incurred by EUI Limited in arranging and administering your policy, including the costs of dealing with claims. EUI Limited also receives an additional bonus from the Authorised Insurers which is dependent on the underwriting profits they make on the policies arranged and administered.

EUI Limited also receives commission from the insurers of the optional add-on products you may have purchased alongside your policy (e.g. Motor Legal Protection). The commission received is variable and is included in the premium you pay.

Staff Remuneration

EUI Limited remunerates its employees using a combination of fixed and variable rewards that are designed to ensure they act in customers’ best interests at all times. All employees receive a base salary and participate in share schemes that are based on overall company performance. In addition, contact centre employees also receive variable financial rewards based on the insurance policies they process, providing they also achieve high levels of customer service. Discretionary non-financial rewards (e.g. additional holidays) may also be given for the same reasons.